Effective Date: September 24, 2026
Flex Fuel believes clients should receive the service, education, guidance, communication, and support described in their selected program. Eligible services are therefore backed by our 90-Day Money-Back Guarantee, subject to the terms below and applicable law.
This guarantee applies to Flex Fuel's performance of its services. It does not guarantee the actions or decisions of credit bureaus, creditors, lenders, banks, underwriting systems, funding providers, or other third parties.
1. Services Covered
The guarantee applies only to a Flex Fuel plan or service that specifically states at the time of purchase that it includes the 90-Day Money-Back Guarantee.
Depending on the particular program and where legally available, covered services may include:
- personal credit education or improvement services;
- business-credit education and development;
- business-funding preparation and readiness services;
- financial education and strategy; and
- other Flex Fuel services expressly identified as covered.
The guarantee applies only to the original purchaser and is not transferable. Services, products, or programs that do not expressly state that they are covered are excluded.
Personal credit-improvement services are offered only where permitted by applicable law and subject to any required disclosures, contracts, cancellation rights, payment restrictions, and other legal requirements.
2. When Your 90 Days Begin
Your guarantee period begins on the date Flex Fuel first begins performing the covered service, as identified in your service records. For any service subject to laws requiring a waiting or cancellation period, services will not begin until that legally required period has expired.
Your refund request must be received by Flex Fuel no later than the end of the 90th calendar day of the guarantee period. Your statutory cancellation rights, where applicable, are separate from and are not limited by this guarantee.
3. What We Ask From You
To remain eligible, you must substantially participate in the covered program and give Flex Fuel a reasonable opportunity to provide the service. That means you agree to:
- provide materially complete and accurate information requested to perform the service;
- provide reasonably requested documents or account information within a reasonable period;
- attend required appointments or timely reschedule them;
- complete material action steps identified as necessary to the service;
- respond to reasonable requests concerning your account;
- notify Flex Fuel of material changes that may affect the work being performed;
- comply with lawful payment obligations contained in your service agreement; and
- not knowingly provide false, misleading, altered, or fraudulent information.
Missing an appointment, experiencing a new negative credit event, opening a new account, or making an occasional mistake does not automatically void the guarantee. However, a refund may be denied where a client's repeated or material failure to cooperate prevented Flex Fuel from substantially performing the covered service.
4. Your Right to Handle Your Own Credit
You retain the right to communicate directly with consumer reporting agencies, creditors, lenders, and other parties. If Flex Fuel is assisting with a particular account or issue, we ask that you notify us before or promptly after submitting a separate dispute or request concerning that same matter, to prevent duplicate or contradictory activity. Exercising your right to contact a credit bureau or creditor does not by itself void this guarantee.
5. What "Not Satisfied" Means
The guarantee concerns your reasonable satisfaction with Flex Fuel's delivery of the covered service. You may request a refund if you have substantially fulfilled your responsibilities under these terms and believe Flex Fuel did not provide the service, support, education, communication, or other material components reasonably described in your covered program. You do not have to prove financial damages to make a request.
Dissatisfaction cannot be based solely on the failure to achieve an outcome that Flex Fuel does not control or guarantee. The guarantee does not promise:
- a particular credit-score increase;
- removal or modification of a particular credit-report item;
- removal of accurate and current negative information;
- a particular number of deletions;
- approval for credit or financing;
- approval for business funding;
- a particular credit limit or funding amount;
- a particular interest rate or financing term; or
- a decision within a particular timeframe by a lender, creditor, bureau, or other third party.
6. How to Request Your Refund
Send a written request within the 90-day guarantee period to support@flexfuelpro.com. Include:
- your full name;
- the email address or phone number associated with your account;
- the covered Flex Fuel program; and
- a short explanation of why you are dissatisfied.
A lengthy explanation is not required. Flex Fuel may request information reasonably necessary to identify your account or verify eligibility, but will not require unnecessary documentation to discourage a valid request.
Flex Fuel will ordinarily complete its eligibility review within 10 business days after receiving a complete request. If approved, the refund will be issued within 5 business days after approval to the original payment method when reasonably possible. Your financial institution may take additional time to post the credit.
7. What We Refund
An approved claim covers eligible Flex Fuel service fees actually paid for the covered service during the applicable 90-day guarantee period. It does not include fees paid to independent third parties, such as credit-monitoring subscriptions, credit-report fees, government filing or registration fees, lender or application fees, registered-agent expenses, postage or mailing expenses, bank charges, deposits required by a financial institution, third-party software subscriptions, third-party legal or professional services, and other charges paid to an independent provider rather than retained by Flex Fuel. Any third-party charge collected by Flex Fuel is excluded only to the extent it was actually paid or became nonrefundable to the third-party provider.
8. Situations Not Covered
The guarantee may be denied when:
- the service was not identified as guarantee-eligible at purchase;
- the refund request was submitted after the 90-day period;
- the customer materially prevented Flex Fuel from performing the covered service;
- the customer intentionally provided materially false or fraudulent information;
- the request involves fraudulent use of another person's identity or account; or
- the customer seeks reimbursement for an excluded third-party cost.
Flex Fuel will not deny an otherwise valid claim solely because a client failed to achieve a particular credit or funding result.
9. No Double Recovery
If Flex Fuel issues a refund for an eligible service fee, the client may not also receive a second refund of that same payment from Flex Fuel. Nothing in this section waives or restricts any legal right a consumer may have to dispute a transaction, contact a payment provider, complain to a regulator, or pursue another remedy available under applicable law.
10. No Guaranteed Financial Outcome
Flex Fuel may provide education, analysis, strategy, preparation, administrative assistance, and other services described in the applicable agreement. Flex Fuel does not guarantee any specific credit score, deletion, credit approval, loan approval, business-funding approval, credit limit, funding amount, interest rate, or lender decision.
11. Relationship to Your Service Agreement and Legal Rights
These terms supplement the applicable Flex Fuel service agreement. Where a service is subject to additional federal or state requirements, those requirements control. Nothing in this guarantee limits a customer's rights under applicable consumer-protection law. For any service governed by the Credit Repair Organizations Act, Flex Fuel's agreement and practices separately comply with applicable requirements concerning written disclosures, cancellation rights, timing of services, payment restrictions, contract contents, and notices.
Questions? Contact support@flexfuelpro.com.
